SERVICE

Our grout pumps have already authorized the ISO9001:2008,CE,SGS,SASO certifications. In order to provide excellent service for our customers, we formulate the service system as following:

Before Sales Service:

1. Answering consultation from users, according to user’s demands, help user choose suitable type.

2. According to demands to offer drawing and solution

During Sale Service:

1. Transport the equipment to user’s site safely and timely.

2. If need, arrange technicists to train workers how to operate the machine rightly.

3. During the normal operation of equipment, our technicists direct the operators and maintenance personnel according to operating procedures (about 7-10days) till operating expertly.

After Sale Service:

1. Give a clear answer for user’s complaints within 24hours.

2. If necessary, we send technicists to user’s site to solve the problem timely.

3. Return visit at regular intervals.

4. Establishing user’s record.

5. 12 months warranty, and whole life service and support.

6. Providing latest industrial information.

7x24hrs Service Hotline:

0086-0371-55951660/0086-13939067523